Stakeholder EngagementSustainability
Fundamental Approach
At JERA, we are committed to proactive communication with our stakeholders, who include customers, business partners, local communities, shareholders, and investors, among others. This allows us to better understand their needs and expectations to fulfill our corporate social responsibility and to act in good faith on their behalf.
Healthy two-way communication with our stakeholders will continue to inform and improve our operations and services going forward. Furthermore, our efforts to disclose both financial and non-financial information in a timely, appropriate manner lead to proper assessment by our stakeholders in addition to helping us achieve sustainable growth and maximize our corporate value.
We have established contact points for each stakeholder as follows to ensure appropriate engagement.
【Major contact points for suppliers, business partners and local communities】
・Contact for inquiries on our website
| FY2022 | FY2023 | FY2024* | |
|---|---|---|---|
| Inquiries（cases） | 952 | 1,600 | 1,477 |
- The total number of cases up to November 26, 2024.
【Major contact points for those wishing to tour the power plant】
- Main contact for those wishing to tour the power plant Kawasaki Thermal Power Station（Japanese only）
【Major contact points for shareholders and investors】
- Global Investor Relations Group, Finance Strategy and Planning Division
【Major contact points for employees】
- Whistleblower Hotline
- Harassment Hotline
| Main Stakeholders | Demands and Expectations | Initiatives | Outcomes |
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Customers 
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We deliver a stable energy supply to customers worldwide by building a platform undeterred by geopolitical factors and climate changes that can upset the supply-demand balance, leveraging cutting-edge value chain solutions spanning fuel procurement, power generation, and electric and gas sales. Our services promote transitioning to a decarbonized energy model based on sustainability-conscious business operations in order to meet customer expectations and earn their trust. |
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Business 
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We promote environmentally and socially responsible procurement and partnership practices, which help us fulfill our corporate social responsibility and engage in fair, equitable trade with suppliers. Mutual understanding and close communication are the cornerstones of growth and development with our suppliers and partners. |
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Local
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We build and maintain trust through active dialogue with local stakeholders to achieve sustainable growth alongside communities in Japan and abroad, including those that host our power plants. We are committed to meeting all our stakeholders’ expectations through the development of society via social contributions and business activities that respect the nature, history, culture, and customs of each country and region in which we conduct business. |
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Shareholder
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We are enhancing company reporting and seek to expand and deepen understanding through dialogue with capital market participants, including shareholder companies, investors, rating agencies, securities firms, and ESG evaluation providers. We will incorporate feedback from the capital markets throughout our management to inform managerial improvements as we continue to enhance corporate value. |
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Employees 
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We aim to create a culture where every employee can thrive and maximize their individual potential by embracing diversity, expressing individuality and cultivating a flat and innovative culture. In addition, we develop and provide an attractive compensation base and support independent career development based on our policy of “realizing the happiness of employees and their families.” We also work to create a supportive environment where employees can feel confident about taking on new challenges, including through the promotion of health management initiatives. All of these initiatives are founded on our respect for human rights. |
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